Virtual Video Consultations: Each call is charged at £3.50 per minute. The call can be held through any medium that has video calling option such as WhatsApp/FaceTime/Skype. There are no extra charges for calls held on weekends or out of usual hours. Usually Alison will aim to carry out all consultations between 8am and 6pm, but on occasion the consultation can be scheduled outside of these times to suit. You can book a video consultation with Alison here.

For friends: Each session is charged at £180 for 1 hour. The cost of the session can be split with each attendee paying their share. I limit these sessions to a maximum of 5 people. Please state whether you require individual invoices for each attendee or preferably, appoint one person who acts as administrator and collects the fee from others in the group so MSF only needs to send one invoice.

For individuals: Each session is charged at £180 for 1 hour. You can book to join a group session but will need to wait until there are other individuals who book for a session too. Once there are 3 or more {maximum 5} people who have booked Alison will  contact you all to schedule the session. Individual invoices will be sent to you once we have enough attendees to fill your session.

The sessions can be held through any platform that allows group video interaction such as Zoom or Houseparty. There are no extra charges for calls held on weekends or out of usual hours. Usually Alison will aim to carry out all consultations between 8am and 6pm, but on occasion the session can be scheduled outside of these times to suit. To book a group video consultation with Alison, please fill in and submit the online booking form.

All group sessions are to be paid for in advance and once we know how many people are taking part, an invoice will be sent to you with details of how to make payment. If multiple invoices are required please indicate this on your booking form and give clear details of names and email addresses of all those requiring an invoice. Once payment has been received from all parties Alison will contact you directly to schedule your session.

You may buy video and audio consultations as part of a package to benefit from a discounted price.

All package calls or videos are scheduled at a mutually convenient time slot. A regular slot each week, for example every Monday at 12noon, for 3 weeks could be arranged, but due to Alison’s workload it might not always be possible, so please allow for some flexibility.

With each package the first consultation will be a complete hour in duration, the remaining time thereafter can be split and used in either 15, 30 or 45 minute slots and can scheduled for consecutive days, weeks or booked at random as and when you need the
follow ups. If you don’t use all the time paid for in the package, no refund will be given. All packages are to be paid for in advance and as soon as you book your package an invoice will be sent to you with details of how to make payment. Once payment has
been received Alison will contact you directly to schedule your consultations.

Telephone/Video-call Consultations & Payment:
• MSF offers a one-to-one telephone consultation service where an in depth discussion takes place between Alison and the client. The consultation can be focused to specific problem areas and either a single call or a series of calls may be scheduled.
• To proceed with a telephone consultation the client must read and agree with the terms and conditions outlined below. There is a pre-consultation booking form which needs to be completed and returned prior to the consultation.
• References from previous telephone clients can be provided upon request (verbal or written).
• Calls will generally take place between 9am and 6pm, any calls before 9am or after 6pm will be by mutual agreement with Alison.
• We recommend that you make notes during the call as Alison is not able to offer be- spoke written plans for all clients.
• Email help. Alison is unable to provide help directly through email session unless directly agreed by herself and the client.
• Alison keeps a detailed log of all calls and invoices will usually be sent soon after your consultation has taken place.
• Payment must be made within 7 days of receipt and may be made via bank transfer or PayPal, details of which may be found on the invoice.
• We reserve the right to charge 20% interest per week on outstanding invoices.

The advice that I give to parents is drawn from my experiences as a maternity nurse, baby consultant and from all courses and training that I have undertaken. I make no guarantees and do not guarantee to have the solution to every single problem. The advice that I give is simply that, advice, and it is up to each individual client to decide whether they follow it or not. 

I cannot be held responsible for any situation that is not fully resolved. However, I am happy to state that to date, most clients that I have worked with have expressed total satisfaction with the outcome of their consultations or visits. The advice that I give is tailored to individual families through in depth consultations or home visits and therefore I cannot be held responsible for any advice that is passed on by any client to a third party. I would also like to point out that my methods, routine schedules and the reassurance, sleep- training technique, have been devised by me and for which I solely own the copyright. These methods are detailed in my book ‘The Sensational Baby Sleep Plan’. Any personal or professional issues discussed with clients must, on your part, and will, on my part, remain completely confidential. Please be aware that scenarios experienced with previous clients may be used and discussed [without using any names], within the realms of the current clients’ situation.

I hold a full, enhanced CRB certificate and am fully insured for professional indemnity; details of which can be seen if requested.
Please note that for live-in visits, it is the clients’ responsibility to provide suitable accommodation and full board. Although prices are based on 24 hours duration, I still have to sleep! Therefore, I will rest as necessary during the day. 

I do ask each client to write me a reference/ testimonial / account of my work with them. Prospective clients find these written statements extremely useful and it helps me to keep my portfolio up to date. Please state on your reference whether you are happy for other clients to contact you and state your contact details accordingly.